• International Quality Assurance Programme (IQAP), The Quality Assurance Agency for Higher Education (QAA), United Kingdom, 2014
• Postgraduate Certificate in Higher Education Teaching & Learning (PGCHE), Middlesex University, United Kingdom, 2012
• EFQM Certified Excellence Assessor Training, The European Foundation for Quality Management (EFQM), Belgium, 2011
• Master of Business Administration (with Distinction), University of Wollongong, Australia, 2005
• Bachelor of Business Administration, University of Wollongong, Australia, 2003

Awards and Achievements

• Service Excellence Award for the most outstanding employee, Middlesex University Dubai, 2011
• Microsoft Award for ‘Top Graduating Student’, University of Wollongong in Dubai, 2003

Membership of professional bodies and associations

• Fellow of the UK’s Higher Education Academy (HEA)
• EFQM Certified Excellence Assessor

Professional Practice

• Senior Assessor for Dubai Quality Global Award (DQGA) for FMCG sector – a Business Excellence Award scheme run by Dubai Government’s Dubai Economy Unit
• Senior Assessor and Deputy Team Leader for Dubai Quality Award (DQA) for applicants from UAE’s Education, FMCG, Retail, Financial Services and Facilities Management Sectors – a Business Excellence Award scheme run by Dubai Government’s Dubai Economy Unit
• Senior Assessor and Deputy Team Leader for Sheikh Khalifa Excellence Award (SKEA)for applicants from UAE’s Education, Construction and Retail Sectors – a Business Excellence Award scheme run by Abu Dhabi Government’s Chamber of Commerce & Industry (ADCCI)
• Senior Assessor and Deputy Team Leader for Dubai Human Development Award (DHDA) for applicants from UAE’s Banking Sector, Telecom Sector and Retail Sector – a Business Excellence Award scheme run by Dubai Government’s Dubai Economy Unit

Research Interests

Services Marketing, Consumer Behaviour, Transnational Education (TNE), Technology Adoption

Selected Publications, Presentations, and Abstracts:

• Anup Chandar and Mohammad Meraj (2019). “Quality Culture and Burnout: A qualitative study of early career employees’ expectations in the Indian oil and gas industry” Paper Presented at the First International Conference on Technology, Innovation and Sustainability in Business Management (ICTIS) in Dubai (hosted by Middlesex University)
• Laxmi Nair and Mohammad Meraj (2018). “Put yourself higher up on your own ‘to-do’ list’!Work-life Integration and Leaveism – A Systematic Literature Review” , Paper Presented at the Fourth International Conference on Emerging Research Paradigms in Business and Social Sciences in Dubai (hosted by Middlesex University)
• Mohammad Meraj, Cedwyn Fernandes, Kieran Ross, (2016). Applying marketing mix constructs in higher education: the case of an MBA program in the UAE. International Journal of Business and Globalisation, Vol 16 Issue: 2, pp.149-170. DOI (Permanent URL): https://doi.org/10.1504/IJBG.2016.074488
• Ajit Karnik, Mohammad Meraj, Pallavi (Nov 2016) “Examining the Linkage between Class Attendance and Academic Performance”, Paper Presented at the Third International Conference on Emerging Research Paradigms in Business and Social Sciences in Dubai (hosted by Middlesex University)
• Mohammad Meraj, Anita Shrivastava Kashi, and Lynda Hyland, (Nov 2016) “Impact of incremental rewards on motivation in a marketing simulation task: An exploratory qualitative study”, Paper Presented at the Third International Conference on Emerging Research Paradigms in Business and Social Sciences in Dubai (hosted by Middlesex University)
• Cedwyn Fernandes, Kieran Ross, Mohammad Meraj, (2013) "Understanding student satisfaction and loyalty in the UAE HE sector", International Journal of Educational Management, Vol. 27 Issue: 6, pp.613 – 630. DOI (Permanent URL): 10.1108/IJEM-07-2012-0082
• Mohammad Meraj, Cedwyn Fernandes, Kieran Ross (Nov 2013) “Importance of Marketing Mix constructs for MBA programmes in the UAE”, Paper Presented at the Second International Conference on Emerging Research Paradigms in Business and Social Sciences in Dubai (hosted by Middlesex University)
• Cedwyn Fernandes, Kieran Ross, Mohammad Meraj, (Nov 2011) “Antecedents of Satisfaction of Students as Customers and the Impact of Loyalty in a Hypercompetitive Environment” Paper Presented at the First International Conference on Emerging Research Paradigms in Business and Social Sciences in Dubai (hosted by Middlesex University)