Welcoming all Students to Campus

FAQ's

ACADEMIC YEAR 2021/2022

How will teaching and learning take place during the new academic year?

The New Year commences on Monday 3 January (for IFP Students) and Monday 17 January (for UG and PG Students) new and returning. All classes, lab sessions, seminars, and tutorials will be taught in person, face-to-face and on campus.

Select lectures will be taught online, and this will be determined by your personalised timetable. (This may differ depending on the level of study and programme.)

We are maintaining health and safety measures across campus and in all classrooms and labs so that you feel safe and comfortable while studying in person.

With recent changes with the new COVID-19 variant, we are aware you may have concerns about travelling to campus, due to travel restrictions or health concerns, so it is important that you let us know about your concerns so we can support you to start your studies online. Connect directly with the Student Support Team on:[email protected].

How can I choose how to study?

With recent changes with the new COVID-19 variant, we are aware you may have concerns about travelling to campus, due to travel restrictions or health concerns, so it is important that you let us know about your concerns so we can support you to start your studies online. Connect directly with the Student Support Team on: [email protected].

When do classes commence?

The New Year commences on Monday 3 January (for International Foundation Programme Students) and Monday 17 January (for UG and PG Students) both new and returning

What measures has the university put in place to ensure the safety of students, staff and visitors?

The health, safety and wellbeing of our students and staff is our utmost priority. Strict measures will be implemented across the campus including:

  1. Social distancing measures throughout campus.
  2. Dividers and stickers placed around campus to ensure social distancing is maintained.
  3. Temperature monitoring will take place through the use of thermal cameras.
  4. Entry of the campus will be restricted to main entrance points only.
  5. Hand sanitisers will be placed throughout the campus.
  6. Masks to be worn at all times. We have a no mask, no entry policy.
  7. Continuous sanitisation of the campus and facilities.
  8. Restricted number of students in classrooms.
  9. Track and Trace system to be used when entering and leaving any building/block.
  10. One-way traffic system across campus.
What do I need to do upon entering the campus?

Upon entry to campus there are these processes in place:

  1. Entry and exit is permitted only through the marked points within each building.
  2. Your temperature will be checked by thermal cameras that are installed at each entry point. Anyone with a temperature of 37.5 will not be allowed to enter the campus and the Health and Safety Officer will take them for further screening as per the Dubai Health Authority (DHA) guidelines.
  3. Track and Trace QR code scanning is then required to mark your presence on campus in each specific building.
What is the Track and Trace System and how does this work?
  1. We have a one-way traffic system in place for your safety. It is clearly visible across the campus.
  2. Track and Trace is required in each building so we have a record of your whereabouts on campus and when you were there.
  3. Social distancing of at least 1 metre must be adhered to across the campus.
What else can I do to protect myself and others?
  1. Practice good hygiene by frequently washing your hands upon arrival to the campus, after using the washroom, before and after eating, and after sneezing and/or coughing.
  2. Sanitise your hands on a regular basis such as after touching door handles, lift buttons, desks and other frequently used surfaces
  3. Avoid sharing any personal items including: study materials, stationary, and food/drinks.
  4. Continue to monitor your own health and take note of any flu-like symptoms.
What should I do if I feel unwell while on campus?

If you feel unwell or you develop any symptoms while on campus, you must contact the Health and Safety Officer on campus and report to the isolation room in Block 19.

You should adopt the Identify, Notify, Act, Isolate Approach that can be found here.

What should I do if I experience any symptoms or feel unwell at home?

If you feel unwell, it is important that you inform your module leader and the Student Office. You should stay at home until you feel better and complete the ‘Stay at Home if Unwell Form’, which can be found at https://www.mdx.ac.ae/welcoming-students-to-campus/stay-at-home-if-unwell.

If you develop symptoms of COVID-19, you must see a doctor and a negative COVID-19 test result must be presented before you return to campus. The negative test must be sent to [email protected], and you will then receive confirmation that you can return to campus.

What procedures most be followed upon leaving the campus?

Upon exiting the campus there are new processes in place:

  1. Exit is permitted only through the marked points within each building.
  2. At the point of exit you need to scan the Track and Trace QR code with your smartphone to mark that you are leaving that specific building.
Do these regulations apply to both the Knowledge Park and DIAC campuses?

Yes. All health and safety processes, practices and regulations apply to both Dubai Knowledge Park and Dubai International Academic City campuses.

STUDY MODES

Am I able to study 100% online?

With recent changes with the new COVID-19 variant, we are aware you may have concerns about travelling to campus, due to travel restrictions or health concerns, so it is important that you let us know about your concerns so we can support you to start your studies online. Connect directly with the Student Support Team on: [email protected].

Can I change my mode of study after I have selected it?

Connect directly with the Student Support Team on: [email protected] if there are any updates to your current situation.

Will there be any fee reduction if I choose to study online?

There will be no fee reductions as teaching will be delivered regardless of the mode of study. As a university we have invested in state-of-the-art learning platforms and teacher training for online delivery to ensure that the experience is seamless whether you are on campus or online.

What does ‘Blended Learning’ mean?

Blended Learning comprises face-to-face study and online learning. Unless you are studying 100% online as you are impacted by travel restrictions, all your classes will have a combination of face-to-face sessions combined with select online lectures. (This may differ depending on the level of study and programme.)

Will I still be able to contact my lecturer/module leader?

Yes. Even if you are studying fully online for your first semester, you will be able to make virtual appointments to speak to your lecturer or module leader. Our goal as a university is to ensure that the student experience is not compromised whether you are studying online. Both our faculty and administrative staff are committed to ensuring you feel supported and that you receive the world-class Middlesex provides to all.

STUDENT ACCOMMODATION – THE MYRIAD

Is there student accommodation available for the academic year 2020/21?

Yes. Our student accommodation is located at The Myriad in Dubai International Academic City, located 35 minutes away from our Dubai Knowledge Park campus and 5 minutes away from DIAC.

Are there health and safety measures put in place for those staying at the Myriad?

The Myriad has adopted the health and safety preventative measures issued by the Knowledge and Human Development Authority (KHDA). Find out the full details of all the measures adopted at the new student accommodation at: https://themyriad.com/covid-19-support

How do I book my stay at the Myriad?

You can book your stay at: www.mdx.ac.ae/mdxaccommodation.

Will there be transportation to and from the Myriad?

Yes. There is a free shuttle bus service to and from our DKP and DIAC campuses that will be available to all students staying at the Myriad (set timings apply).

STUDENT TRANSPORTATION

Will the transportation service still be provided by the university?

Yes. The Student Transportation Service will remain fully operational with health and safety measures put in place to protect the safety of students throughout their journey. You can find out more about the service by visiting: www.mdx.ac.ae/transportation

What health and safety measures are in place on the transportation service?
  1. Capacity of buses will be capped as per the guidance of the KHDA and DHA safety regulations to ensure social distancing measures are maintained.
  2. All students entering the bus will have their temperature checked upon boarding the bus. Anyone showing a temperature of 37.5 will not be permitted to use the service.
  3. Wearing a mask throughout the bus is mandatory for all – NO MASK. NO ENTRY.
  4. MDX Track and Trace is mandatory for all students upon entering the bus, and all students must scan the QR code to register themselves as using the service.
  5. Bus hygiene will be maintained with regular sanitisation accordance with the RTA’s relevant guidelines for public transportation.

SPORTS AND EXTRA-CURRICULAR ACTIVITIES

Will I have access to the Library and be able to borrow books?

The Library is open for students to use from Monday to Friday from 8AM-8PM and on Saturday from 9AM-6PM.

In order to maintain social distancing practices, all desk study spaces in the Library (Block 16) and the Library Individual Study rooms (or LIS in Block 4) must be reserved online here: https://appointment-dubailibrarian.mdx.ac.uk/booking/Library_Desk. The Silent Study Area in Block 19 will be regularly sanitised for students’ safe use.

Students will be able to borrow books from the Library. Borrowed books should be returned to the designated Library Book Drop boxes and will be quarantined by the Library until safe to re-circulate.

Will I still be able to take part in social activities, clubs and events on campus?

Face and Face sports and activities are on hold at present, but we have an exciting calendar of events taking place online, so get involved!For more information contact the Student Activities Team on: [email protected]

Will I be able to take part in sport activities?

Face and Face sports and activities are on hold at present, but we have an exciting calendar of events taking place online, so get involved!For more information contact the Student Activities Team on: [email protected]

Will all student support services be available if I’m studying online?

Yes – absolutely! When you join our online student community, you’ll continue the same experience as that of studying in person. You meet your friends, meet your faculty, schedule one-to-one sessions with Careers and Employability team, sign up for sports and cultural clubs, and much more. You’ll feel 100% integrated into the MDX Dubai student community even whilst studying remotely.

MY QUESTION IS NOT ANSWERED ABOVE – WHO CAN I CONTACT?

For admissions related queries: 
[email protected].ac.ae 
+971 (0)4 3678100

For transportation related queries: 
[email protected] 
+971 (0)4 3643501

For accommodation related queries: 
[email protected] 
+971 56 8085534 / +971 56 5348969

For finance related queries: 
[email protected] 
+971 (0)4 4334149 / +971 (0)4 3671683

Health and Safety Team 
[email protected] 
+971 56 8085534 / +971 56 5348969