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General Refund Policy

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Right to cancel

If for any reason the student changes their mind about joining the University after they have accepted our offer (which is the point when the contract to study with us is formed), the student has a legal right to cancel their contract for a period of 14 days starting on the day after they accepted our offer for academic programmes only. To meet the cancellation deadline, it is sufficient for the student to send their communication in writing to Admissions concerning their exercise of the right to cancel before the cancellation period has expired.

If the student has cancelled their contract in accordance with the above, the University will reimburse to the student all payments received from them in respect of the cancelled contract. The University will make the reimbursement using Bank transfer payment, unless they have expressly agreed with us otherwise.

If you decide to withdraw from a course you must notify student Office in writing of your decision. In the absence of written notification of withdrawal to student Office you shall be assumed to be in attendance and as such liable for the payment of tuition fees for the academic year.

Whilst every effort is made to avoid changes to our programme, the University reserves the right to withdraw any course. If the University cancels the programme for which the student has accepted an offer, then refunds are available under the Middlesex University Dubai Student Protection Plan. For details refer to https://www.mdx.ac.ae/about-us/student- protection-plan.

Students who have been either suspended or excluded from the University for disciplinary reasons or for not maintaining minimum standards or academic progression are not eligible for any refund of tuition fees.

Requests

Any amounts due to be refunded by the University will only be processed on receipt of a completed Student Refund Request form. To access the form, CLICK HERE.

The refund will be made by bank transfer in AED. You are responsible for ensuring that the correct bank details are completed on the form. The University will not accept any responsibility for payments misdirected as a result of incorrect account details provided on the form. Any charges incurred from the recipient bank will not be borne by the University.

Accommodation / Visa Deposits

Refunds in respect of accommodation payments are made within 10 working days of receiving the request on the assumption. Please note forms will not be accepted until after the move out date. Refunds in respect of visa security deposit are made within 10 days of receipt of the immigration final clearance, which can take up to 30 days after visa cancellation. Please note forms will not be accepted until after the visa has been cancelled.

To request the refund the Student Refund Request form must be completed. To access the form, CLICK HERE. Deposits can only be refunded within 1 year of the contract ending.

Sponsored Students

Where a Sponsor has paid a fee greater than the fee applicable for the academic year, they will be entitled to a refund. In this instance the student will not receive the refund unless, the student was partially self-funding for their tuition fees.

Anti-money laundering regulations 

The University will not accept any payment from persons or organisations unless they relate to a valid charge, levied or impending. This is to comply with Money Laundering regulations to prevent payments being made not relating to any University service from one party subsequently being refunded to another party. Any suspicious payments and or refund requests may be reported to the appropriate regulating body.

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