A group of BA Hons Business and Human Resources Management Students visited one of the world’s leading airlines, Emirates, on March 25, 2013. The students received a warm welcome from a Senior staff member at the Cabin Crew Training, Muriel Flores, who provided an insight into the impressive training, learning and development operations at the airline, which currently has over 16,000 cabin crew. This was followed by a tour of the state-of-the-art facilities which included high tech simulators used to train staff in safety and emergency procedures, a replica of the A380 cabin where staff learn the finer aspects of on-board services, the duty free room, the image and uniform studio and the Majlis room which reflects the U.A.E. friendly culture.
Susan Soliman, Lecturer in Business Studies and Management, at Middlesex University Dubai who organized the trip commented: Today’s field trip highlighted how Emirates achieves tangible and superior results through a distinctive organizational culture that focuses on learning and development, fulfilling customers’ needs and genuine hospitality. Emirates successfully apply HRM models to successfully attract, select and retain the right candidates. The students were able to see this in practice first hand.”
Lyra Vaz, Banpreet Kaur, Crystal Ann Mascarenhas and Chibuike Kingsley Okpaleke were delighted with the opportunity to experience the inner workings of the region’s largest and most valued airline: “We learnt that doing business in the air isn’t as easy as it looks. The amount of professional training that cabin crew have to undertake is considerable and continuous.” “We lived Emirates today and it was amazing” they added.
Emirates Airline Cabin Training’s vision is to exceed customers’ expectations and a closer look at the training and behind-the-scenes operation clearly shows how they are able to translate the vision into reality every time.