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Student Office

Current Students

This is your student helpdesk, situated on the ground floor of Block 16 at Dubai Knowledge Park (DKP) campus. It brings together all face-to-face support for general student enquiries in one location at the Dubai campus. A representative of the Student Office will be present in the DIAC campus as well.

Student Office staff can provide information and support on all aspects of the University including:

  • your student record and programme of study
  • sources of academic support
  • welfare services
  • access to other University services

The Student Office at Middlesex University Dubai is an integral department of the University which liaises between Dubai students, academic faculty and Middlesex University’s UK campus. This Office is also the point for submitting requests for student status letters and credit statements.

The Student Office is the central place for handing in all coursework that is not submitted electronically. The only exceptions are pieces of coursework with specific formats such as art work, models, and large portfolios, where alternative arrangements will be made which will be set out in your Module Handbook.

Student Office Hours:

Office timings: 8:00AM – 7:00PM, Sunday – Thursday

Please note timings will be different during term breaks.

Student Office Contact Details:

Phone: 971-4-367 8100, Email: studentoffice@mdx.ac.ae

GENERAL INFORMATION FOR STUDENTS

This is a personal number given to you on your admission to the University. This will remain the same during your stay even if you change or transfer your programme of study within the University, or return to study on another programme in the future. This number is shown on your Middlesex Student ID Card and is called the ‘MISIS number’.

All students receive a Middlesex Student ID Card at the start of their studies from the IT Office. Your Student ID number (MISIS number) is shown on the Student ID Card. This card is to be used for the duration of your entire study period at Middlesex University. This card is needed for formally verifying your identity in several situations such as accessing examinations, the Library, Computer Labs, Student Activities Centre, the student network and other campus areas and facilities.

Students must carry their Student ID Card with them whilst on University premises and if asked to identify themselves, must present the card to University staff. Failure to do so is a violation of the Student Code of Conduct and may lead to disciplinary action.

It is mandatory that you bring your Middlesex Student ID Card with you when you attend an examination.

Lost or damaged ID cards will be replaced at a charge for undergraduate and postgraduate students (AED 105 for lost cards and AED157.50 as replacement charge for a lost card). You should complete clearance formalities at the Student Office once you have graduated.                                                        

The University may process personal data (including images) relating to its students and staff members in connection with the production of Student ID Cards, and the maintenance of the records relating to these cards; also that the University may contract with an external organisation for the production of these Cards. The University undertakes to maintain this personal data in secure conditions and to process and disclose this data only within the terms of the Data Protection Act 2018 and the University’s Data Protection policy. Any third party involved in the production of the Cards will also be required to maintain personal data security, and process and disclose the data only within the terms of the Data Protection Act.

The Student Email is the main communication medium of the university to its students. Upon completion of the enrolment, students are given their own university email address. This is in the form of xxnnn@live.mdx.ac.uk, where xx are your initials, and nnn is a number generated by the system. This code will be found on the reverse of your Student ID Card.

Your Middlesex University e-mail is an e-mail address that is available to you within the duration of Study and a year after you graduate. This will be the principle tool the University will use to communicate with you. Your tutors, the student support team, the Learning Resource Centre and other areas of administration will use this e-mail address to contact you, so it is critical that you check your account regularly. We will also use this account to tell you about events and activities that will help enhance your time at university. You must use your University email only for all communication with your lecturers, your Campus Programme Coordinator (CPC) and with any departments of the University.

The University adheres to data protection policies and will not share your address within any external companies and organisations, except those working with the university to gather your feedback.

For more details, please see ‘Student Email’ at https://www.mdx.ac.ae/studentemail.

Your personal information and academic information are held on UniHub. In accordance with the UK Data Protection Act 2018, the staff of Middlesex University and its partners will ensure the confidentiality of your information and will not disclose it to anybody (except under the circumstances permitted by University policies or for legal purposes) without your permission.

Please ensure that the University has your most up-to-date details and contact information - critical University communications (including those relating to your results, graduation, etc.) are sent automatically to the address listed on your student record.

For third-year students who are graduating, the deadline to apply for a name change is the end of February.

Students must provide a valid local phone number in order for the University to be able to contact them in urgent situations.

Students must notify the Student Office immediately of any name changes by filling out the ‘Change of Name’ form. Current students can also update their address and local telephone number online via UniHub. See ‘Change of Student Address and Contact Information’ under the section: Communicating with the University.

Students will get information on the teaching timetable and receive their schedule of classes at the beginning of the academic year. The teaching timetable can be viewed electronically via the  Middlesex University Dubai website (www.mdx.ac.ae/life-at-university/current-students/timetables).

Most modules will be taught using a combination of lectures, seminars, workshops, labs every week. The combination will vary according to a student’s programme and the selected mode of learning. Lectures are given to large groups of students; seminars are in smaller groups to allow an opportunity for group discussion. Detailed information is provided in your Programme Handbook and individual Module Handbooks. Students will be allocated their seminar session within their first week at University.

You must regularly check the website for updated versions of the timetable.

For final examination timetables, refer to  https://www.mdx.ac.ae/life-at-university/current-students/examinations/exams 

ESSENTIAL ACADEMIC INFORMATION

Enrolling at Middlesex University Dubai is a process by which an individual officially agrees to become a student at the University before they start their classes. This also indicates the student’s agreement to abide by the University’s policies and regulations.

All new and continuing students must enrol at the start of the programme of study, prior to attending classes, and shall undertake to comply with the regulations of the University. To enrol you need to go online to UniHub (at http://unihub.mdx.ac.uk/) and follow the simple instructions. Returning students can enrol for their new academic year if they are not in debt to the University and have no outstanding progression problems.

It is important you provide your correct contact details such as (address, phone number and email) when enrolling online, as we will use this information to contact you about important announcements.

Students who do not enrol at the beginning of term can face significant issues with their student records, including de-registration from their modules or from their programme entirely.

The programme of study of a student who fails to enrol is deemed to have lapsed. No student shall be entitled to enrol unless the prescribed fees have been paid or satisfactory arrangements made to ensure that they would be paid. No student may be enrolled simultaneously on more than one full-time taught programme of study at Middlesex University.

An online video at video shows you how to enrol step-by-step. If you experience any problems during the enrolment process, contact the IT Office at helpdesk@mdx.ac.ae for assistance.

For more up-to-date information check https://www.mdx.ac. ae/enrolment

Many programmes offered at Middlesex University Dubai have both compulsory and optional modules. For returning students, compulsory modules are registered before the start of every academic year. Students that are required to select optional modules for next academic year will need to complete the relevant programme planning forms. For new students, this process is completed at Induction.

It is your responsibility as a student to make sure you are registered for the correct modules. You can check your current module registrations on UniHub (see: ‘UniHub’ under the section: Learning Resources).

Module descriptions can aid you in choosing your optional modules as they include the aims, learning outcomes, syllabus, reading lists and assessment components of each module. Module descriptions are available for you to view within your programme handbook; this can be found within your programme area of MyLearning within MyUniHub. They can be found towards the end of the handbook. Module descriptions can also be searched and viewed via MyUniHub.

Campus Programme Coordinators (CPCs) are available for programme planning and academic advice. You will find the contact information for your Campus Programme Coordinator (CPC) in your Programme Handbook and via our ‘Staff Directory’ which is available on our website at www.mdx.ac.ae/about-us/our-people/academic-and-research-staff  

Any requests for change in optional modules should be made within the initial 2 weeks of the academic year.

Students may change their optional modules of study by completing the ‘Add/Delete Form’ at the Student Office. Any proposed changes must be in line with the programme specifications for the current programme and must be in agreement with the relevant Campus Programme Coordinator (CPC).

By Week 18 of the academic year, students will have the opportunity to seek advice from Campus Programme Coordinators (CPCs) on their programme path and select optional modules for their next year of study. Students must choose their optional modules by the end of Week 22. Selecting optional modules gives you the opportunity to focus your degree on the subject areas you are most interested in or are hoping to get into following your graduation. It is important that you select your optional modules as early as possible as class sizes are limited, and modules can reach their capacity quickly.

Programme of study may be changed till the end of the second week of the start of the academic year.

A student may transfer from one programme of study to another within the University on condition that a satisfactory level of academic performance has been achieved, the conditions of entry have been met (including module prerequisites) and approval for the new programme of study has been obtained from the Campus Programme Coordinator (CPC).

To change a programme, the student must complete a ‘Change of Programme/Mode Request’ with the Student Office. Remember that this may have an impact on your tuition fees and payment plans.

The University lays down formal regulations about attendance (see the ‘University Regulations’ - https://www.mdx.ac.ae/about-us/university-regulations).

Middlesex University Dubai is keen to ensure all students enhance their academic potential. One of the ways we do this is by monitoring attendance, which allows us to work with students to resolve any issues that may prevent students from attending classes.

Students should attend all scheduled classes and prescribed activities. For each module, attendance requirements will be detailed in the Module Handbook. Students are generally expected to attend at least 75% of the scheduled taught sessions for each module; however, in many cases the requirements are higher.

Studies have shown that good student engagement has a positive impact on performance and therefore is an important factor in helping you to fulfil your academic potential. Engaging with on-campus or online and remote learning activities is integral to your success. In addition, for those who are on student visas, Dubai’s regulatory authorities require attendance to be monitored.

Middlesex University Dubai supports students, enabling them to achieve their full potential. We provide this support through a number of strategies, all of which provide our students with a supportive learning environment online, remotely, face-to-face, or blended. Online support material on MyUniHub is provided as a guide to the content of the class but is no substitute for interaction with your tutor and classmates. In accordance with University Regulation C2.1 for taught programmes of study, it is the responsibility of students to attend scheduled classes and prescribed activities for the modules on which they are registered.

Further information on engaging with your programme will be available at your Induction and updates online at UniHub at https://unihub.mdx.ac.uk/study/assessment/attendance

Your lecturers will maintain attendance records during scheduled teaching sessions using a variety of tools such as Microsoft Teams or Unihub lists. You are expected to follow any guidelines and instructions provided for proper recording of your attendance for online or face-to-face learning sessions.

If you experience difficulties beyond your control, which prevents you from engaging with your module, you should notify your tutor and Student Office, who may be able to offer support and guidance. The University Regulations (C2) state every student must attend the scheduled learning sessions and activities specified in the regulations governing the module/programme.

Where your attendance fails to meet the minimum required to meet the learning outcomes of the module (as published in the module/programme handbook), you may be excluded from the assessment. You may have the opportunity of taking the whole module again with permission from the Programme Leader, without grade penalty, though you will have to pay the relevant tuition fee for the module.

Things you should know about attendance

Your punctuality and attendance are important, not just for you but for your cohort and peers.

  • For all on-campus and online sessions, student attendance will be monitored via the Microsoft Teams or UniHub lists. For asynchronous online sessions, attendance will correspond to the level of interaction and involvement in formative assessments, online discussions forums etc.
  • It is your responsibility to ensure your attendance is recorded and as a professional courtesy you should let your lecturer know if you are going to be, or have been absent.
  • If you consistently miss sessions, you will be contacted by the Student Office or your tutor.
  • Students should make sure they have their student ID card when attending sessions.
  • If you are frequently late or your attendance falls below the required amount specified in your programme/module handbook, your record will be reviewed.

The ‘X’ assessment grade is applied to your module if you fail to participate in the learning processes of a module (as specified in the module/programme handbook) for which you are registered. It is not a 'punishment' for poor attendance but a recognition that you have not been able to prepare yourself for assessment in the content of the module. It is also given when you drop a module without formally removing it from your registered programme of study.

You must make yourself available to attend all formal assessments at the time given, including viva voce examinations. Failure to attend an assessment or submit coursework by the deadline without having obtained a deferral will result in failure in the module with a grade 20. Any resubmission or resit opportunities must be met at the next available opportunity. Administrative fees are applicable for each instance of resubmission or resit (see the ‘Tuition Fees’ section for details). You need to renew a deferral at every point.

Unsatisfactory attendance may affect your eligibility for scholarships and tuition fee payment plans. Interrupting or withdrawing may affect your fees or financial entitlements. Speak to the Finance Office for advice.

The University Regulations on attendance are detailed in Section C2: Attendance, under https://www.mdx.ac.ae/about-us/university-regulations.

Punctuality and Arriving Late to Class

You should arrive at your class on time. Students are expected to attend all scheduled classes and prescribed activities on time. Generally, students who arrive more than 10 minutes late may not be permitted to enter the classroom until the next available opportunity to ensure classes are not interrupted. Students arriving late will not appear as attended on the register for the session. If you arrive late for your classes, you may not be allowed to mark attendance for those classes. Please remember that your late arrival diminishes your own learning experience and disturbs your fellow classmates

Absence from the University

If students experience difficulties beyond their control which prevent them from attending class, it is their responsibility to:

a)    report any period of absence for Undergraduate and Postgraduate programmes, in the case of unavoidable circumstances, to your lecturer and to the Student Office within 7 (seven) calendar days of the absence period by filling the ‘Leave of Absence Application’ form.

b)    report your absence within 1 (one) calendar day from the last day of attendance if you are undertaking the International Foundation Programme (IFP).

c)     To fill the ‘Leave of Absence Application’ accurately and completely and to attach valid evidence as proof of excused absence.

d)    To inform the Student Office immediately in writing if you are withdrawing / interrupting from a programme of study by filling the relevant form (see more information on ‘Withdrawal of Studies’ or ‘Interruption’).

As a matter of courtesy, if you cannot attend a scheduled class for any reason, you should email your tutor to explain your absence.

If you do not attend the scheduled classes for your modules for 3 consecutive weeks at any time during an academic year, and are not able to provide a satisfactory explanation to your Campus Programme Coordinator (CPC) and the Student Office, University Regulation C2.6 states that, under these circumstances, the University has the right to withdraw you from your programme.

Prolonged absence may put your Student Visa at risk, and you may be required to leave the country.

If you are absent due to illness, you should notify the Student Office. If you are having difficulties attending classes because of personal, financial or academic problems, please talk at an early stage to relevant professional staff – the Student Counsellor, your Campus Programme Coordinator (CPC), the Finance Office, your Module tutors, and so on.

Interruption

If for any reason, you need to interrupt your studies, you will need to receive permission from your Campus Programme Coordinator (CPC) to suspend your studies and complete the ‘Interruption Form’ available at the Student Office. This will record your period of absence and a place will be reserved for you when you are able to return.

Students who interrupt their studies should be aware that their current academic programme cannot be guaranteed to resume following re-admission as if no interruption had occurred and that it is their responsibility to make themselves familiar with any changes in assessment policy or practice in the programme of study syllabus that may have taken place during their absence.

Tuition fee charges are determined on the basis of enrolment status and not actual attendance. In the absence of written notification of withdrawal or interruption, you shall be assumed to be in attendance and as such liable for the payment of tuition fees for the academic year.

Fees paid for the attended academic year cannot be carried forward and the new published fee will apply at the time of re-enrolment. Students returning to study following withdrawal / interruption will be charged the tuition fee rate applicable to “new students” for the academic year they re-enrol. For financial implications of withdrawal / interruption, please visit https://www.mdx.ac.ae/studentfinance/withdrawal-temporary-interruption

Please note that if you interrupt your programme, the awarded scholarships/ grants will be automatically intermitted.

Where the length of Interruption is extensive, students must be aware of the maximum indicative length of a programme and the limit of time within which deferred assessment or reassessment is available.

For details, see university regulations for Interruption in Section C4: Interruption of Study under https://www.mdx.ac.ae/about-us/university-regulations.

Interruption may have implications for your Student Visa. Please consult the Student Visa Office for more clarifications.

Related information is included in the sections ‘Deferral of Assessment’ and ‘Extenuating Circumstances’.

Withdrawal from the University

The University lays down formal regulations about withdrawal from the University. The main points are as follows.

If you are withdrawing from the University, please inform the Student Office in writing or by completing a 'Withdrawal form', without delay.

It is for you to decide whether it is more helpful for you to withdraw from the University temporarily or permanently. We strongly advise that you discuss this decision with your Campus Programme Coordinator (CPC) or a member of the Student Office as there may be other options available to you such as interrupting your studies for a period (see ‘Interruption’ in this section).

Also, there will be financial implications to withdrawing, and it is important that you fully understand what these are before making the final decision to withdraw. For example, tuition fee charges are determined on the basis of enrolment status and not actual attendance. This means that if you stop attending, but do not formally withdraw or interrupt, you will be liable for tuition fees until the point in time that you officially notify the University.

It is important that you specify the date on which you are withdrawing as well as your last date of attendance, as this will impact on any financial liability that you may incur. For financial implications of withdrawal / interruption, please visit https://www.mdx.ac.ae/studentfinance/withdrawal-temporary-interruption

Programme changes and withdrawals may have implications for your Student Visa. Please consult the Student Visa Office for more clarifications.

Should you wish to return to the University within two years of withdrawal (or transfer to another campus/institution), you will need to inform the Student Office before the start of the academic year.

If you return more than two years after the date of withdrawal, interruption or transfer, you will need to make a fresh application for admission via the Student Recruitment Office.

COMMUNICATING WITH THE UNIVERSITY

Your module tutors (Lecturers) and Campus Programme Coordinators (CPCs) will communicate with you via University email and you must check your University email regularly (see ‘Middlesex Email’). Changes to class schedules or specific information about your programme of study will be sent to you using your University email account and/or the Microsoft Teams platform. Hence, it is important that you read your university email and check your MS Teams notifications regularly.

You are welcome to reserve an appointment for a virtual consultation during your tutor’s office hours for timings that might suit you both. Please email your appointment request along with your inquiry from your university email account. Don’t forget to state your student ID number and module code and name in your email/online booking request. If you turn up at the door unannounced or phone at an unsuitable time, then you are far less likely to make contact.

Contact information for our academic and research staff members is provided at www.mdx.ac.ae/about-us/our-people/academic-and-research-staff

Bear in mind that your tutors have a number of teaching and research commitments so if you want to make an appointment suggest a list of times when you are available. The tutor can then email you back with an agreed time that suits you both.

You can also take advantage of the time in seminars, and after the end of the lectures, to ask any specific module-related questions.

Middlesex University Dubai fully complies with the UK Data Protection Act 2018 and is committed to protecting the personal data of all its students. Under this act the University cannot disclose information regarding grades, academic performance, attendance, etc. even to parents/guardians, unless the student has given fully-informed consent for the information to be released.

If your parents or guardians would like to meet with your lecturers (Module Coordinators) or your Campus Programme Coordinator (CPC) to discuss any aspect of your academic studies or progress, you must first complete the Consent Form available with the Student Office and then make a prior appointment. Please allow sufficient advance notice for such appointments, especially if your parents or guardians are travelling from overseas. Academic staff may not be able to meet them immediately or at very short notice. The student must be present at these meeting as per University policy, even if the meetings are held on an online platform.

All students who are under 18 years of age and all students who are enrolled in the International Foundation programme (IFP), are required to provide their consent in writing, by signing the consent form prior to enrolment. The provision of consent is an admission condition and needs to be fulfilled prior to enrolment. For more details, please refer to Consent Policy for U-18 & IFP Students.

You must notify the Student Office immediately of any changes in your name by filling out the ‘Change of Name’ form. Requests to any changes in the students’ name after they have been awarded their qualifications, requires senior executive approval in Dubai and in London and students will need to provide proper legal evidence to confirm the name change.

A formal name change request must include:

  • Current Full Name (as stated in Middlesex University records)
  • Student Number (MISIS)
  • New Full Name
  • Evidence of legal documentation change in name(s) such as valid passport copies, legal court papers or marriage licences and so on

Current students can update their address online via UniHub. It is your responsibility to ensure that your most current contact information is available on your student record – the University cannot be responsible for any issues that you may face regarding your studies on account of staff members not being able to contact you.

Students must provide a valid local phone number in order for the University to be able to contact them as required.

You are eligible to receive the following documents during and after completing your study at Middlesex University Dubai. These official documents will be available for you to collect at the Student Office.

As per the university policy on non-disclosure of information, these or any other documents will not be handed over to a third-party without explicit authorisation from the student except where the University is legally required to do so.

In the case of collecting transcripts and degree certificates, students must ensure that they complete the Clearance procedures at the Student Office.

Credit Statements

All non-finalist students (Continuing) can apply for a credit statement for a fee after the final results have been published at the end of the academic year showing modules, grades and the progression decision made by the Programme Progression Board.

Transcript of Grades Achieved or Diploma Supplement

All students will be eligible to receive a Transcript of grades achieved, which is also called a Diploma Supplement, on completion of their studies which can be used to verify module results and final qualification. Your transcript (diploma supplement) will include the modules you have taken, grades achieved and state your qualification with the classification and title but additionally, it contains information on the nature, level, context, content and status of the studies undertaken and successfully completed. Such Diploma supplements are intended to help external parties such as current or future employers or other higher education providers understand more about your programme in addition to your grades. A transcript is an official document that is generally accepted as formal proof of qualifications gained at Middlesex University. The initial transcript is provided free of charge and will be available at the Student Office after five weeks of the date you have been awarded.

Additional Transcripts

A graduate student may apply for additional transcripts by completing the Official Transcript Request form available online. A fee of AED 52.50 is charged for each additional transcript requested and it will be issued after 3 working days.

Degree Certificate

Our June 2020 graduates will be the first cohort to receive a digital certificate in addition to their usual printed certificate and diploma supplement. The digital certificate will be available within 2 months of the publication of final results. Students will be able to view their certificate instantly and securely from any device at any time via a secure portal. The portal can also be used by employers, recruitment agencies and relevant third parties to verify student qualifications quickly, without having to wait for a hard copy to arrive in the post. For the hard copy, it takes up to three months for the degree certificate to be issued by the Academic Registry in London. These are sent to the Student Office in Dubai for collection by students.

Degree Certificate Attestation

The Royal Decree No. 8 of 2012, regarding higher education institutions affiliated to the Dubai Government, provides for your degree certificate to be attested by the Knowledge and Human Development Authority in Dubai (KHDA). This makes Middlesex University Dubai qualifications recognised by all public and private entities in the Emirate of Dubai for all purposes.

This certificate attestation is optional and requires a fee payment. The University will handle the procedure on your behalf, should you wish to attest your certificate by the KHDA. All you need to do is to complete the KHDA application form and submit it to the Student Office, along with a valid passport copy and Copy of Emirates ID. The fee for this certification is set by the KHDA at AED 220 per document and is payable at the Finance Office or online via the University website.

Middlesex University Dubai also offers attestation service from the UK for those students who require it. As the degree is issued from London, degrees can be attested by the following government agencies:

  • A Notary Public in the UK
  • Foreign and Commonwealth Office in the UK
  • Most national embassies based in London (a list of embassies who offer this service is available at the Student Office)

Additional charges are applicable for attestation of documents and these rates are available at the Student Office. For more information on how to apply for attestation of your degree, contact the Student Office.

Status Letters

Students may request for a status letter which confirms their enrolment status for the purpose of visit visa applications, opening a bank account, etc. A valid passport copy must be provided with the Status Letter application form, which is available online.

In the case of letters required for UAE Visa renewal or obtaining a driver’s license, students must apply with the Student Visa Office.

In the case of letters required for the Student NOL card, students must apply with the Student Visa Office or complete the form online at www.mdx.ac.ae/nol

In the case of letters required for internships through the University, students must apply with the Careers and Employability Service.

For status letters, the following fee applies: If the student has submitted an urgent request before 12 noon, AED 84 must be paid to the Finance office and the document may be collected at 4:00pm on the same day.

If the student has submitted an urgent request after 12 noon, AED 84 must be paid to the Finance Office and the document may be collected the next working day.

If the student has submitted a normal (non-urgent) request, AED 26.25 must be paid to the Finance Office and the document may be collected after three (3) working days.

Recommendation Letters

Students may apply for recommendation letters (academic reference) directly to academic faculty. Note that it is not an entitlement but rather up to the discretion of academic staff members to provide you with a letter of recommendation.

Students must be enrolled and must not be in debt to the University to be eligible for these documents.

A number of our undergraduate students choose to transfer to other Middlesex University campuses in their second year of study (though planning usually starts while they are in year 1).

If you wish to transfer to London or other Middlesex campuses, you should contact the Student Office to complete an Overseas Campus Transfer form. You can discuss your modules of study with your Campus Programme Coordinator (CPC). You should also clear any pending financial dues before the transfer by filling out a ‘Clearance’ form and have it authorised from the Library, Student Visa Office, Finance and the Student Office. Both forms are available at the Student Office.

You may need to complete additional requirements such as taking an IELTS test before receiving approval for transfer.

Once the transfer application is approved, students will be contacted by the Academic Partnerships team at the London campus with pre-arrival procedures and further information. For more details, contact the Student Office.

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