Students who have suggestions or complaints about any aspect of university life are encouraged to raise it with the person concerned in the first instance. If a student is not satisfied with the outcome, they can take the matter further. Full details on how to do this are available within the Student Complaints and Grievances procedures which can be downloaded here. The aim is to resolve any problems as quickly as possible and to the satisfaction of those involved.
Step One (Early Resolution)
Student complaints are dealt with by the appropriate programme teams (whether academic/or professional and administration departments), where applicable.
Step Two (Formal Stage)
Student complaints are dealt with by the appropriate Campus Programme Coordinator or managers of professional/administration departments.
Step Three (University Level Review)
If the matter is still unresolved, investigations will be made by the Deputy Director on behalf of the Director and Pro Vice-Chancellor.
Click here to download the University Level Review Form
Click here to download the Student Complaint Form.