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Student complaints and grievances

If you have a suggestion or a complaint about any aspect of university life then please raise it with the person concerned in the first instance. If you are not satisfied with the outcome you can progress the matter through the management structure of the University. Full details of how to do this are available in Student Complaints and Grievances procedures which can be downloaded by clicking here

What to do if you have a complaint?

The aim of the complaints and grievance procedure is to resolve any problems as quickly as possible to the satisfaction of all parties. Don't delay addressing problems.

Step one (Early Resolution): Student complaints are dealt with by the appropriate programme teams (academic) and/or Professional Services departments, as applicable

Step two (Formal stage): Student complaints are dealt with by the appropriate Campus Programme Coordinators or Managers of Professional Services departments.

Step three (University Level Review): If the matter is not resolved, investigations are managed by the Deputy Director on behalf of the Director

Click here to download the University Level Review Form

Click here to download the Student Complaint Form 


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